Job Description

Qualifications:

A Senior Program Manager is responsible for leading complex, multi-site security programs, and strategic customer accounts from project award through final completion. The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders.

Responsibilities:

Program Leadership & Delivery

• Lead multiple concurrent projects within large customer programs.

• Establish program execution strategies, milestones, and success metrics.

• Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.

• Coordinate project teams, engineering, procurement, field operations, and subcontractors.

• Drive accountability and execution across all program stakeholders.

Customer Relationship Management

• Serve as the primary day-to-day executive contact for assigned strategic accounts.

• Build and maintain customer relationships at multiple organizational levels.

• Conduct regularly scheduled business reviews and operational status meetings.

• Manage customer expectations and proactively address concerns before escalation.

• Identify opportunities for expansion, additional scope, and long-term partnership growth.

Financial Accountability

• Own revenue, margin, forecasting, and project financial performance for assigned programs.

• Review labor utilization, material expenditures, subcontractor costs, and job forecasts.

• Monitor backlog and earned revenue against business objectives.

• Drive change order identification, pricing, submission, and approval processes.

• Develop recovery plans for projects experiencing financial or schedule challenges.

Risk & Contract Management

• Identify program risks, constraints, and dependencies.

• Manage contractual obligations and customer deliverables.

• Coordinate delay notices, impact assessments, and scope change documentation.

• Escalate issues requiring executive intervention.

• Protect company interests through disciplined contract administration.

Resource Planning & Coordination

• Partner with Operations leadership to forecast labor and resource requirements.

• Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.

• Balance workload and priorities across multiple projects and regions.

• Support capacity planning to meet customer commitments and business objectives.

Communication & Reporting

• Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.

• Prepare and present business reviews for leadership and customers.

• Maintain clear and consistent communications with internal and external stakeholders.

• Ensure accurate reporting of forecasts, project progress, and action plans.

Team Leadership & Mentorship

• Mentor Project Managers, Associate Program Managers, and supporting personnel.

• Foster collaboration among sales, engineering, operations, procurement, and finance teams.

• Promote accountability, ownership, and continuous improvement.

• Support talent development and succession planning initiatives.

Strategic Responsibilities

• Develop long-term account strategies to support customer growth and retention.

• Identify operational efficiencies and standardization opportunities.

• Support business development efforts for existing customers.

• Contribute to organizational process improvements and scalable program management practices.

• Align execution strategies with overall company objectives.

Comments/Special Instructions

This a National & remote role.

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