Allied Business Solutions is seeking a Dispatch Associate to join our operations team in Boise, Idaho.
This role involves assisting in the deployment of field service technicians, tracking activities, and
maintaining clear communication with field technicians and customers to deliver exceptional
customer satisfaction.
Key Responsibilities:
• Dispatch for Service calls to B2B clients.
• Dispatching technicians: providing addresses, pickup numbers, appointment times, etc.
• Tracking and tracing: monitoring technician location and ensuring timeliness for appointments.
• Data Entry: entering service call information in operations systems, technician information, arrival, and
departure times, etc.
• Provide excellent customer service: providing updates to customers, notifying of late service calls,
answering incoming phone calls for dispatch, back up to main phone line, supplies, etc.
• Maintaining various logs and inventories.
• Coordinating with other departments as needed.
• Perform all other dispatch related functions.
• Other duties as assigned.
Requirements:
• Outstanding interpersonal skills.
• Well-organized and responsible with aptitude in problem-solving.
• Strong data entry skills with an eye for detail and accuracy.
• Ability to work independently and within a transformational team environment.
• Ability to capture and documents business and reporting requirements.
• Detail oriented with outstanding customer service skills.
• Dependable, trustworthy, and self-motivated.
• Experience and proficient use of Microsoft Office Suites.
Essential Qualifications:
• 1-year dispatch experience preferred
• Strong computer skills: use of Microsoft Office (Outlook, Excel, Word, etc.)
• Ability to learn new computer software (our internal logistics system)
• Excellent organizational skills (the ability to prioritize and process large amounts of data)
• Desire to work in a fast-paced environment.
• Positive and energetic attitude.
• Handle business client calls in a professional and calm manner.
• A High School Diploma (or equivalent) is preferred.
Other Requirements:
• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or
delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended
to be all-inclusive.
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