Job Description

Manage Cloud Infrastructure TeamAWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).Key job responsibilities include: prioritizing and assigning trouble tickets to data center technicians and operators, managing the performance of a diverse team(s) of data center operation professionals, developing career paths for employees, recruiting and training data technicians, ensuring effective and efficient management of day-to-day data center operations, ensuring all operational KPIs and metrics are being measured and met, inspiring and guiding improvement in team process, technology innovation and automation, managing large scale events (outages) and acting as the call leader, managing and improving the workflows and through-put for data centers operations, recommending, documenting, and overseeing policies and procedures to meet industry best practices and to meet required SLAs, maintaining the on-call schedule coordinating absence and vacations, and being passionate about the quality and quantity of services being provided, and continuously striving to improve our Customer Experience.This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.Essential requirements include: ability to travel to or commute between data center locations as needed, willingness to temporarily work at alternative sites during training periods or until assigned facility is operational, and travel frequency will vary based on business needs and operational status of assigned facility.Basic qualifications include: 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent, 2+ years of people management experience, and 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.Preferred qualifications include: 2+ years of computer hardware experience, including troubleshooting and repairing experience, experience in technical writing in a relevant field, certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+, experience with system management tools and client/server environments.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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