Call Center Representative Job at Valorfleetservices, Sterling, VA

  • Valorfleetservices
  • Sterling, VA

Job Description

Description Position summary The Fleet Dispatcher keeps Valor Fleet's trucks loaded, on schedule, and compliant by assigning loads, routing drivers, and resolving problems in real time. The role is the main link between drivers, customers, brokers, and the operations team. Department: Operations Reports to: Dispatch Manager / Operations Manager Employment type: Full-time, non-exempt Schedule: Thursday, Friday, Saturday shift 7:00a - 7:00p or 7:00p - 7:00a (hiring for both day and night shifts) Location: Al's Towing and Storage Sterling, VA Key responsibilities Load planning and assignment Assign loads to drivers based on location, equipment, hours of service, and delivery windows Build efficient routes that cut empty miles, fuel cost, and tolls Book and confirm pickup and delivery appointments with shippers and receivers Driver communication and support Act as each driver's first point of contact throughout the shift Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures Reroute drivers around delays, weather, road closures, and breakdowns Coordinate roadside assistance, repairs, and recovery with Maintenance Customer service Give customers and brokers accurate ETAs and proactive delay notices Resolve service failures, detention, and accessorial issues quickly and professionally Compliance and safety Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them Flag drivers, equipment, or loads with compliance, safety, or documentation gaps Report accidents and incidents to Safety per company procedure Records and reporting Keep load status, notes, and documents current in the TMS Collect BOLs and PODs to support same-day billing Hand off open issues clearly at shift change Requirements Qualifications Required High school diploma or GED 1+ year of dispatch, logistics, or transportation operations experience Working knowledge of FMCSA hours-of-service rules and ELD requirements Strong geography and map-reading skills across [service region] Preferred 2+ years dispatching for an asset-based truckload or LTL carrier Associate's or bachelor's degree in logistics, supply chain, or business Experience with [equipment type, e.g. dry van, reefer, flatbed] Former CDL holder or driver experience Bilingual English/Spanish Skills and tools Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email Multitasking: manages [15-30] trucks at once without losing track of details Accuracy: keeps records clean and complete for billing, payroll, and audits Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365 #J-18808-Ljbffr

Job Tags

Full time, Shift work, Day shift

Similar Jobs

Mortenson

Social Media Intern Job at Mortenson

 ...Social Media Intern Join a team thats passionate about building inspiring spaces and pushing the industry forward in smarter, more innovative ways. As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets... 

Deutsche Post Und Dhl

GSE Maintenance Mechanic (A3, 3rd Shift) Job at Deutsche Post Und Dhl

 ...GSE Maintenance A3 MechanicWhat makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune MagazineDHL... 

Sinai Akiba Academy

Elementary School Judaic Studies Teacher Job at Sinai Akiba Academy

 ...and support students curiosity, collaboration, and critical-thinking. Sinai Akiba Academy is a preeminent private Jewish day school in Los Angeles, serving students in Early Childhood through Grade 8. Sinai Akiba Academy is undergirded by our school mission to engage... 

US Postal Service

Postal Clerk - Blue Earth Job at US Postal Service

NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, ...

Deutsche Post Und Dhl

Casual Couriers-San Francisco Job at Deutsche Post Und Dhl

 ...Casual CourierWhat makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine, DHL is committed to...