Call Center Manager | New Bay RemodelingAt New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we're growing fast.We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you're a proactive leader with a passion for customer experience and team success, we want to hear from you.What You'll Do:Lead, train, and manage a high-performing team of Call Center RepresentativesOversee daily operations and appointment scheduling for our sales teamConfirm customer appointments and ensure scheduling accuracyManage inbound and outbound call flowsMaintain top-tier customer service standardsMonitor and meet performance goals, quotas, and KPIsWork closely with sales and operations to optimize resultsWhat You Bring:Prior experience managing a call center or customer service teamStrong communication, coaching, and conflict resolution skillsComfortable with evening and weekend availabilityTech-savvy with solid computer and CRM skillsGoal-driven mindset with a commitment to excellenceWhy Join Us:Competitive salary with performance-based bonusesSupportive team culture in a growing companyOpportunities for advancement and professional developmentTake the next step in your career and be part of a company that's redefining the industry.Apply today and lead a team that makes a difference, one call at a time.
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Job Description Job Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world?! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make,...
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