JOB REQUIREMENTS: 1. Receives and routes emergency and non-emergency calls using telephone and computer-aided dispatch systems; prioritizes based on urgency and nature of the situation. 2. Dispatches appropriate law enforcement, fire, or emergency medical personnel using radio systems in compliance with FCC regulations. 3. Provides effective and professional communication with distressed callers to gather essential information, offer reassurance, and provide critical pre-arrival instructions when applicable. 4. Monitors ongoing incidents to relay critical updates, track unit status, and ensure accurate documentation in real-time. 5. Utilizes geographic knowledge and mapping tools to verify locations and direct responders efficiently. 6. Operates and maintains entries in the TIME System, including warrants, restraining orders, missing persons, and stolen property, ensuring compliance with state and federal protocols. 7. Maintains and interprets teletype communications and administrative messaging to support interagency coordination, which includes the National Weather Service 8. Participates in mandatory training sessions and meetings to maintain certifications and stay current on protocols and system updates. 9. Maintains records and logs consistent with departmental procedures, ensuring accuracy, confidentiality, and completeness. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Education & Experience High school diploma or equivalent. Valid driver's license. Ability to type a minimum of 31 words per minute, verified by a standard keyboarding test. Ability to obtain Certified Pulmonary Resuscitation (CPR) certification within six (6) months of hire. Must obtain Basic and Advanced TIME System certifications within one (1) year of hire and maintain active status. Successful completion of the 911 dispatch field training and evaluation program within six (6) months of hire. Preferred Education & Experience Previous experience in emergency dispatch or public safety communications. Additional certifications in public safety telecommunications or Emergency Medical Dispatch (EMD) certified. ***** APPLICATION INSTRUCTIONS: Apply Online:
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